Frequently Asked Questions
What is indoor cycling?
Indoor-cycling is a high energy cardio and strengthening workout that involves stationary bikes, music, taught by a certified instructor in a group setting.
How long are the classes?
Classes run 50 minutes, and include warm-up, ride, cool-down and stretching.
What if I have never done it before?
I'm totally out of shape, will I be able to keep up?
Yes! – The only person you need to keep up with is yourself. You are in control of your own resistance and speed. The instructor will guide you to avoid injury, but just remember you do what you can! The more you do it, the better you will get.
Do I need to reserve a spot or can I just show up?
It is recommended that you reserve a spot on our schedule page. Simply sign up for the class you want to take and come on in!
You will need to create an account on the New Riders page before you can schedule a class.
We do not reserve particular bikes, so if you have a favorite spot, get to class a few minutes early to ensure your bike preference.
What should I bring?
Bring your own cycling shoes that are SPD clip compatible or you can rent shoes for $2.00. Regular athletic shoes can be worn but we recommend SPD clip compatible shoes as the experience is best with the correct gear.
Do I need to check in for class?
Yes. Please check in at the front desk before entering class.
What is the cancellation policy?
To avoid being charged for class, please cancel your reservation by phone, email, or online no less than 12 hours before a morning class and no less than 6 hours before an evening class. For example, for a 9:30am class, you must cancel by 9:30pm the night before. For a 6:15pm class, you must cancel by 12:15pm on the day of the class.
If you cancel late on an Unlimited, you will be charged a $5 late-cancel fee. Or, if you have a series that held the reservation, one class will be deducted from your series.
If you don’t cancel and simply don’t show up for your reservation on an Unlimited, you will be charged a $18 no-show fee. Or, if you have a series that held the reservation, one class will be deducted from that series.
What if I am late to class?
We recommend that you arrive at least 10 minutes before class starts to get your bike set up, fill-up water, etc. We do however reserve the right to give your bike away if you are not in class at start time. Please call the studio if you are running late so we can hold the bike for you. If you are later than 5 minutes after class starts, you will not be allowed into the class.
If I bought a pack, how long until the classes expire?
All packs expire 365 days from purchase date. Please do not share packs with your friends. Only one person assigned to each pack purchased.
What amenities do you have?
We have showers, bathrooms, changing room, and also an area to freshen up should you need to blow-dry hair, put on make-up, etc…
We also have a water filtration system to fill up your water bottle.
What is the parking situation?
We are located in the Scholls Plaza strip mall with plenty of parking in the front, back, and side of the studio. Please be mindful of the spots reserved for 15 minutes and/or designated spaces.
Do you have any retail?
Yes! We sell Vortex Cycle logo apparel and cold beverages should you forget yours.